If you already have an ecommerce business website (or other) set up where customers can place their orders and pay online, as far as the customer experience goes, all they need to do then is sit back and wait for delivery. But the rest of us know that the hard work is only just beginning.
Following a customer’s interaction with the website, whether to place an order, check stock levels or just simply sign up to your newsletter, there is a lot that goes on behind the scenes. Data from received orders or subscriptions needs to be logged on back-office systems so databases are never out of sync.
Many companies are still working with separate systems for the front and back offices. Integration delivers improved management efficiencies and better customer experiences by giving each website visitor expanded options for researching products, ordering products and services, customizing orders, viewing account history, searching through past invoices and connecting to third-party resources.
Here at South Stour Consultancy we take the hassle out of the integration. If you already have a back office system we can integrate your ecommerce website, or web application with that or, if not, you can use our purpose built small business management software which gives you access to:
Would you like to know more? Get in touch today.
We have experience in integrating web applications and ecommerce websites with different back-office products so when it comes to your business, we’ve got your back.
It doesn’t take much to get started – we’re here to make things simple. If you’re interested in our back office services, why not get in touch? We can talk you through the process during a free, no obligation chat, or you can email us with your basic requirements, such as: