Privacy Statement

South Stour Consultancy has produced this privacy statement in order to demonstrate our commitment to respecting your privacy and personal information. The policy below outlines the information that we may collect and how we may use it.

Who are we?

South Stour Consultancy is a custom software development company formed in early 2018. South Stour Consultancy’s registered address is at 11 Bank Street, Ashford, Kent, TN23 1D

How we gather and use Personal Information?


  • Your contact details
  • Communication sent between us
These are processed for the purpose of project management and/or billing. This information will be retained for three years after your last communication or interation with us or our software.

This information is processed under the basis of Article 6(1)(f) – legitimate interest, of the EU general data protection regulation 2016/679 (GDPR). These regulations provide you with rights to request access to the information we hold about you, to request rectification of the information we hold about you, to erase the data we hold about you, to object to the processing of your information, and to lodge a complaint with the UK Information Commissioner’s Office.

We use data storage services provided by Amazon and Microsoft and email services provided by Microsoft. The data is physically held within the European Union and is not transferred outside the European Union. Data will not be used for the purpose of automated decision making.

To enquire further about this statement, please reach us using the details on our contact page

Website Visitors:

We use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

South Stour Consultancy will not collect any personally-identifiable information about you (e.g. name, address, e-mail address) without you expressly agreeing to provide it to us. We will ask permission to collect information if you sign up for any of our so we can send you the information you have requested or other news items that you may be interested in. We may store and process this information to better understand your legitimate interest in our services and to personalise your experience. We may also monitor user traffic patterns and use of our site with this information to help improve our service to you.

Who has access to your information?

South Stour Consultancy will not give or sell your personal information to any outside organisation for that organisation’s own use without your consent. We may on occasion, team up with other businesses to enable us to provide special services to you during which we will use this information, but you will be expressly asked to opt-in to this new processing beforehand. South Stour Consultancy may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to a) conform with the law, or; b) protect and defend the rights or property of South Stour Consultancy, the site or the users of South Stour Consultancy sites.

How long your information is kept?

We will retain your personal information until you have not communicated with us or used our services for three years. We securely delete personal information as soon as requested by the customer.

Updating of changing information we collect

The accuracy of your information is important to us. To review or edit the information in our database, please contact using the details on our contact page

Our use of cookies

South Stour Consultancy uses cookies to ensure that we give you the best experience on our website. We can also use these cookies to record how often you visit the site and the areas you visit within it. Although they can identify a user’s computer, cookies themselves do not personally identify users. You can set your browser to refuse cookies if you wish to. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on the South Stour Consultancy website.


This site has security measures in place to protect the loss, misuse and alteration of the information under our control and personal information collected by us is stored in secure operating environments that are not available to the public.

Your rights

You are entitled to view, amend, or delete the personal information/data that we hold. You have the following rights:

  • the right to ask what personal data that we hold about you at any time;
  • the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about; and
  • (as set out above) the right to opt out of any marketing communications that we may send you or delete the personal information/data entirely.
  • the right to object to the processing of your information, and
  • the right to lodge a complaint with the UK Information Commissioner’s Office.

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Telephone: 01233 535855 Email:
  • Stour Stour Consultancy Ltd
    11 Bank Street
    TN23 1DA
  • © South Stour Consultancy Ltd 2024